At Hero Network, operated by 134 Main Street Heroes, LLC ("Company," "we," "us," or "our"), trust and privacy are paramount. We are dedicated to transparently communicating our practices regarding the collection, use, and management of information when you visit our website at heronetwork.io and use our video creation platform (collectively, the "Services").

Information We Collect

Information You Provide Directly

When you create an account, we collect your name, email address, and password. When you subscribe to our Services, our payment processor Stripe collects your payment card information; we receive only your billing address and transaction confirmations and do not store your card details. We also collect videos, voice recordings, images, client information, project data, and other content you create or upload using our Services, as well as any information you provide when contacting our support team.

Information Collected Automatically

When you access our Services, we automatically collect: Device type (mobile, desktop, tablet), operating system, browser type and version, and IP address Pages and features accessed, time spent on pages, clicks, and navigation patterns Content creation activity, including videos created, recordings completed, clients added, and projects created How you found us, including referral source, referring URL, UTM parameters (utm_source, utm_medium, utm_campaign, utm_content, utm_term), and landing page URL Subscription information, including plan type, trial status, trial-to-paid conversion events, and feature usage during trial Onboarding progress and completion

Cookies and Tracking Technologies

We use the following technologies to collect information:

Cookies

_ga (Google Analytics): Used to distinguish unique users. Expires after 2 years. _gid (Google Analytics): Used to distinguish users. Expires after 24 hours. Session cookies: Used for authentication. Expire when you close your browser.

Browser Local Storage

We use browser local storage (key: "hero_attribution") to store marketing attribution data, including how you found us, your landing page, referrer URL, device type, and first visit timestamp. This data persists until you clear your browser storage.

Managing Cookies and Tracking

You can control cookies through your browser settings. Most browsers allow you to block all cookies, delete existing cookies, or set preferences for certain types of cookies. Blocking certain cookies may affect the functionality of our Services. You can also clear local storage through your browser settings.

Third-Party Services

We partner with reputable third-party services that collect information to help us operate and improve our Services: PostHog (Product Analytics): Analyzes how users interact with our platform. Receives your email address and usage events (features used, content created, subscription events). Privacy Policy: posthog.com/privacy Google Analytics 4 (Web Analytics): Analyzes website traffic and usage patterns. Uses cookies (_ga, _gid) to collect page views and interactions. Privacy Policy: policies.google.com/privacy. Opt-out: tools.google.com/dlpage/gaoptout Hotjar (Session Recording): Records user sessions and creates heatmaps to improve usability. Sensitive form fields are masked. Privacy Policy: hotjar.com/privacy Stripe (Payment Processing): Processes subscription payments. Receives payment card details and billing address. We do not store your card details. Privacy Policy: stripe.com/privacy These services may use cookies and similar technologies. Their use of your information is governed by their respective privacy policies, which we encourage you to review.

Use of Collected Information

The information we collect is used to: Provide, maintain, and improve our Services Process transactions and manage your subscription Provide customer support and respond to inquiries Analyze usage patterns to improve features and user experience Measure marketing effectiveness and understand how users find us Send service-related communications and, with your consent, promotional messages Detect and prevent fraud, abuse, and security issues Comply with legal obligations

Sharing of Information

Hero Network shares information in the following circumstances: Service Providers: We share information with third-party vendors who perform services on our behalf, including the analytics providers listed above, payment processors, cloud hosting providers, and customer support tools. These providers are contractually obligated to use your information only for the services they provide to us. Legal Requirements: We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. Business Transfers: In the event of a business transition, such as a merger, acquisition, or asset sale, user information may be part of the transferred assets. We will notify you of any change in ownership. We do not sell your personal information to third parties for their marketing purposes.

Data Retention

We retain your information for as long as necessary to provide our Services: Account and profile data: Retained while your account is active and for 60 days after termination. Customer content (videos, recordings): Retained while your account is active and for 60 days after termination. You may delete content at any time through your account settings. Analytics data: PostHog data retained for [INSERT PERIOD]. Google Analytics data retained for 14 months. Transaction records: Retained for 7 years for tax and legal compliance. Marketing attribution data: Retained in your browser until you clear local storage.

Information Security

We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit and access controls. However, no method of transmission over the Internet or electronic storage is completely secure. We encourage the use of secure connections and urge caution when transmitting sensitive information online.

Your Rights and Choices

All users may: Access and update your account information through your account settings Delete your account by contacting us at [email protected] Opt out of marketing emails by clicking "unsubscribe" in any email Control cookies through your browser settings

European Users (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, restrict processing, and port your data, as well as the right to object to processing and withdraw consent. We process your data based on contract performance (to provide the Services), legitimate interests (to improve our Services and conduct analytics), and consent (for certain cookies and marketing). Your data may be transferred to the United States with appropriate safeguards. To exercise your rights, contact [email protected]. You may also lodge a complaint with your local data protection authority.

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your information, and opt out of the "sale" of personal information. We do not sell personal information for monetary compensation; however, sharing data with analytics providers may constitute a "sale" under CCPA. To opt out, email [email protected] with subject "CCPA Opt-Out." We will not discriminate against you for exercising your rights. We will respond to verifiable requests within 45 days.

Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us at [email protected].

Changes to This Privacy Policy

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and update the "Last Updated" date. For material changes, we will notify you by email. We encourage you to check back periodically to stay informed about how we are protecting your information.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights: Inquiries: [email protected]