Hero Network
Questions

Good questions, plain answers.

Everything you might wonder before your first video. Search it, or scan by topic.

Getting started

Do I need any equipment or video experience?

No. A phone and a conversation is the whole setup. No crew, no camera gear, no editing skill. If you can have a conversation, you can make a video. Already have footage? You can add that too.

What do I actually do, start to finish?

Have the conversation, then Hero walks you through a few simple steps to shape it into a finished video. You create a client (a folder for one business or organization), start a project, invite your guest with a recording link, and record. The AI does the rest, and you guide the story along the way.

What is the difference between a client and a project?

A client is the top folder, one per business or organization. A project is a single video effort inside it. You can create a project first and assign a client later.

Recording

What device does my guest need?

Their phone. Hero records live right in the browser on any iPhone or Android, no app to download. Recording on a phone is on purpose: modern phone cameras are excellent, and it keeps the whole thing as easy as a video call. If your guest would rather use a computer, they can record on their own and upload the file instead.

Can I upload a video I already have?

Yes. On the recording page, choose From Camera Roll and pick your file, video, audio, images, or PDFs up to 5 GB. This is also the option to use on a computer. What you add becomes b-roll: the AI ranks your uploads, cuts the strongest into the finished video, and photos get gentle motion.

Can several people contribute to one project?

Yes. Every project has a share link. Anyone you send it to can record a message from their phone’s browser, no account needed, and guests can add clips and photos from their camera roll through their own link.

What if the internet drops mid-recording?

Your recording uploads in small pieces as you go, so a brief hiccup will not lose your footage and the recording keeps going. If your connection is too weak to start, you will be prompted to move closer to your router or switch networks first.

How do I make it look and sound good?

Face a window so the light is on your face, prop your phone at eye level, and pick a quiet room, audio matters more than video. Take a breath, look at the lens, and just talk. Retakes are free, so there is no way to get it wrong.

The AI edit

Is it really all AI? Who edits my video?

Yes, the AI does the edit, working only with your real footage and your real words. Nothing is invented or synthetic. It finds the moments that land and shapes them into a finished video, and you guide the story at each step. AI finds the story; you guide how it is told.

How much control do I have over the final video?

A lot. You choose the orientation, mark the moments you love, pick which story to tell from the options the AI builds, fine-tune the wording, add any extra footage, style the captions, and choose the music. The AI does the heavy lifting; the calls are yours.

Can I make more than one video from a single conversation?

Yes. When you process a conversation you tell the AI how many videos you want, one to five, or let it decide, and it builds a different story for each. You can also come back later and make new videos from the same source.

Can I change the video if I do not like the first version?

Yes, at several points. You can pick a different story, edit the wording line by line, swap out clips, or regenerate the whole cut for a fresh take. Captions, extra footage, and music can each be adjusted or skipped.

How long does it take to get my video?

A few minutes at each step: about 3 to 5 minutes to process a conversation, a couple of minutes to build your story options, and a few minutes for the final render. You can leave the page while it renders and come back to the finished video.

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