HERO NETWORK TERMS OF SERVICE

These Terms of Service ("Terms") are an agreement between you and 134 Main Street Heroes, LLC, d/b/a Hero Network ("Hero Network," "we," "us," "our"), a Delaware limited liability company. They govern your use of the Hero Network websites, applications, recording and editing tools, and related services (together, the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

"Content" means videos, audio recordings, transcripts, photos, images, text, and other materials. "Your Content" means Content you or your invited participants record, upload, or create using the Service, including Finished Videos. "Finished Video" means a video produced by the Service from your recordings and materials. "Participant" means any person who appears in, records for, or contributes Content to a Project, whether or not they hold a Hero Network account. "Project" means a workspace in the Service where recordings, materials, and Finished Videos are organized. "Network" means the shared, cross-linked galleries and community features of the Service where Finished Videos can appear after opt-in (Section 5).

2. Who can use the Service; verified identity

You must be at least 18 years old, and at least the age of majority where you live if that is higher, to open an account. Hero Network is a verified-human platform. You agree to: register under your real, legal name (or the name you are genuinely known by); provide accurate account information and keep it current; not create anonymous, pseudonymous, or impersonation accounts, and not misrepresent who you are or whom you represent. We may suspend or terminate accounts that violate this section. Real identity is a core feature of the Service, not an optional preference.

3. Your Content is yours

You own Your Content. We claim no ownership of your recordings, your photos, your stories, or your Finished Videos. Your story stays yours. Nothing in these Terms transfers ownership of Your Content to us or to anyone else. The licenses in Sections 4 through 6 are permissions you give us so the Service can work. They are deliberately separate: the base license (Section 4) applies to everyone; the Network license (Section 5) and the marketing license (Section 6) apply only where you opt in, video by video.

4. Base service license (applies to all of Your Content)

So we can operate the Service, you grant Hero Network a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transcode, transcribe, analyze, edit, adapt (for example, producing a Finished Video from your recordings), display, and distribute Your Content solely as needed to operate, provide, and improve the Service. This license: is purpose-limited: it exists to run the Service for you, not for any other use; is sublicensable only to service providers who process Content on our behalf (for example, hosting, transcoding, transcription, and AI processing vendors) and only for the same limited purpose; is not perpetual and not irrevocable: it ends within 60 days after you delete Your Content or close your account, subject to Section 9 (deletion) and to copies retained in routine backups, which are not displayed to anyone and are deleted within 90 days. This section alone covers everything the core product does: capture, storage, AI editing, and delivery of Finished Videos to you. It does not put anything in front of the public.

5. Network license (per-video opt-in)

Nothing you make appears in the Network automatically. A Finished Video enters the Network only when it is affirmatively opted in through the Service's publication controls (the moderation queue), by someone with the right to make that call for the Project, and subject to the Participant consents in Section 8. When (and only when) a video is opted in, you additionally grant: to Hero Network: the right to display the video in Network galleries, to generate and show excerpts, thumbnails, and captions for it there, and to analyze it to surface connections between stories (for example, linking two stories that mention the same place, team, or person). In plain language: the Network's value is the weave between stories, and opting in means your video can be linked to and from related stories. to other users of the Service: a limited right to view and interact with the video only as enabled by a feature of the Service (playback, gallery display, cross-links, and any sharing or embedding features we provide). Other users receive no right to download, sublicense, sell, or redistribute your video off the platform, and no right to remix, edit, or make derivative works from it. You can withdraw a video from the Network at any time (Section 9.1). Withdrawal operates prospectively: it removes the video from galleries and cross-links, but cannot undo views that already happened.

6. Marketing license (per-video opt-in, revocable)

We will not use Your Content to market Hero Network unless you separately opt in, per video. Marketing use is never bundled into signup or into Network publication. If you opt a video in for marketing, you grant us a non-exclusive license to use that video (and excerpts of it) to promote the Service, on our websites and in our marketing channels. This license: requires the documented consent of the on-camera Participants in that video, not just the account owner (Section 8); is revocable at any time, effective prospectively: on revocation we will stop new marketing uses immediately and remove the video from marketing surfaces we control within 30 days, though we cannot recall materials already distributed. Marketing use is active only while the account owner and every identifiable on-camera Participant have consented; if any one of them revokes, marketing use of that video ends the same way.

7. AI features: what the system does and does not do with Your Content

The Service is an AI editing product. In plain language, here is the deal: What happens. Your recordings are transcribed, analyzed for pacing and delivery (for example, energy, pauses, and pitch), and assembled into Finished Videos by our editing system. When you edit a Finished Video (swapping, keeping, trimming, or reordering clips), the Service records those editing choices. What we learn. We use your inputs, outputs, and editing choices to train and improve Hero Network's own systems and services. The load-bearing fact, stated plainly: what the system learns from your edits is aggregate editing preferences (statistical weights about what makes a good cut), pooled across users. The underlying AI models are not trained on your footage, and the system builds no per-user model of your voice or face. Testing improvements. We sometimes test editing improvements by producing videos with different versions of our editing system and comparing results (for example, learned editing weights versus defaults). This affects only how your video is edited, never who can see it. Your opt-out. You may opt out of having your editing activity used to improve the Service in your account settings, without losing access to AI editing. De-identification. Voice and audio data used for system improvement is de-identified before it enters any research or evaluation dataset. Third-party AI processors. We use third-party providers (for example, transcription and multimodal analysis services, named in the Privacy Policy) to process Content on our behalf. We hold our AI providers to no-training terms; the Privacy Policy states each provider’s terms for your Content. Voice and delivery analysis. Analysis of vocal delivery is used to edit your videos and to improve editing quality. It is not used to identify you, and we do not create voiceprints.

8. Participants, releases, and your responsibilities

8.1 Participant releases come first. Hero videos are conversations: they almost always include someone besides the account owner. The Service asks every Participant to accept a recording release and consent notice when they join a Project or record (the primary mechanism). You agree not to bypass or misrepresent these consent steps. The participant release includes the Participant’s own grant to Hero Network of the same purpose-limited license described in Section 4, covering their appearance and contributions, and the Participant’s authorization for the Project host to include them in Finished Videos and to make the publish and marketing decisions described in Sections 5 and 6, each of which requires its own separate consent. 8.2 Your warranty (the backstop). For any Content you record, upload, or submit, you represent and warrant that: you own it or have all rights, licenses, permissions, and consents needed to use it in the Service and to grant the licenses in these Terms; you have obtained consent from every identifiable person who appears or is heard in it (and, for minors, from a parent or legal guardian), sufficient for the uses you enable, including Network publication and marketing if you opt in; it does not infringe anyone's intellectual property, privacy, publicity, or other rights, and is not unlawful, defamatory, or harmful. 8.3 Uploaded materials (photos, b-roll, documents). When you upload supporting materials for use in edits, you affirm at upload that you own them or have permission to use them, including permission from identifiable people shown. Uploaded materials are licensed to the Project under Section 4, and enter the Network only if and when a video using them is opted in under Section 5. 8.4 Minors on camera. Family stories include children; that is a normal case for this Service, and it comes with rules: A minor may appear in Content only with the consent of their parent or legal guardian, obtained before recording begins. For a child under 13, the Children’s Online Privacy Protection Act (COPPA) applies when the child is recorded, not only when a video is published. We obtain the parent or legal guardian’s consent at recording, confirmed by email plus a second verification step, while the video stays private to its Project. Before any video in which a child under 13 appears is published to the Network, we require verifiable parental consent in the form of a signed parental consent form. Videos without that consent stay private to the Project. For Participants aged 13 to 17, we require a parent or legal guardian’s consent at recording; no separate publication gate applies. Account holders must be at least 18 (Section 2). 8.5 Revocation by people on camera. Any Participant, including one who never opened an account, can ask us to remove their appearance from the Network (Section 9.2).

9. Deletion, un-publish, and revocation

9.1 Self-serve un-publish. Whoever controls a Project can pull any of its videos out of the Network at any time. Un-publishing removes the video from Network galleries and cross-links promptly. The video itself stays private in the Project; un-publishing is not deletion. 9.2 Participant revocation (including non-account-holders). Any person who appears in a published video may request removal of their appearance by contacting us at [email protected]. Because stories in the Network link to one another, we handle these requests through a mediated process: we verify the request, remove the video from the Network, and untangle cross-links deliberately rather than automatically. The standard remedy is partial takedown: the video comes out of the Network, and the Project owner keeps their private copy. Full deletion of the underlying video follows Section 9.3 and remains available where required by law. We will acknowledge a removal request within 7 days and resolve it within 30 days. We verify that a requester is the person on camera by matching them to the consent records captured at recording (name and email); we do not ask for government identification. 9.3 Deletion. You can delete Content through the Service. To close your account, contact us at [email protected] and we will complete closure within 30 days. On deletion, the Section 4 license winds down within 60 days; server and backup copies that persist for a limited time are not displayed to anyone and are purged in the ordinary course per the retention schedule in the Privacy Policy. Aggregate, de-identified statistics the system has already learned (Section 7) are not reversed by deletion; they contain no footage, no audio, and nothing identifying you. We maintain these statistics in de-identified form and will not attempt to re-identify them.

10. Copyright complaints (DMCA)

We respect copyright and expect the same from users. If you believe Content on the Service infringes your copyright, send a notice containing the elements required by 17 U.S.C. § 512(c)(3) to our designated agent: Dean Gyorgy, PO Box 337, Wayne, Maine 04284 · 1-207-897-8354 · [email protected] (Copyright Office registration DMCA-1077453). On receipt of a valid notice we will remove or disable access to the identified material, notify the user who posted it, and accept counter-notifications as provided by law. We maintain a policy of terminating, in appropriate circumstances, users who are repeat infringers.

11. Acceptable use

You agree not to use the Service to: violate any law, or infringe anyone's intellectual property, privacy, publicity, or other rights; record or upload anyone without the consents these Terms and the consent flows require; impersonate any person, misrepresent your identity, or operate an anonymous account (Section 2); upload malicious code, probe or disrupt the Service, scrape or harvest data about other users, or circumvent access controls or publication and consent gates; harass, defame, exploit, or harm others, including minors; submit content that is unlawful, obscene, or hateful. We may remove Content or suspend accounts that violate this section. Where the violation involves someone's appearance in the Network without consent, removal is our default first action, not our last resort.

12. Subscriptions, billing, and refunds

Paid features are sold as subscriptions and credit packs, billed through our payment processor. Prices are shown at purchase; taxes may apply. Subscriptions renew automatically until canceled; cancellation stops future renewals and takes effect at the end of the current billing period. If the Service fails to produce a usable Finished Video from a valid recording, we will re-render it or return the credit. For subscription charges, you may cancel at any time; if you request it within 14 days of a charge and have not exported a Finished Video in that billing period, we will refund the charge: your most recent monthly charge on a monthly plan, or the annual charge in full on an annual plan. After 14 days, you may cancel an annual plan and receive a pro-rated refund of the remaining unused full months. Purchased credits do not expire. For annual plans, we will send you a reminder before each renewal, and you can cancel online at any time, as easily as you signed up.

13. Third-party services

The Service is built on third-party infrastructure and processors (hosting, storage, video delivery, payments, transcription, AI processing, analytics, and email; the Privacy Policy names them). Their processing of Content on our behalf is bound by Section 4's purpose limitation. Where the Service links out to or embeds third-party services you choose to use (for example, a video embedded on an external site), your use of those services is governed by their terms.

14. Feedback

If you send us ideas, suggestions, or feedback about the Service, we may use them without restriction or compensation. This section covers feedback about the product; it does not apply to Your Content.

15. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error- free, or secure, or that AI-produced edits will meet your expectations. AI-generated output may contain errors or omissions, and you are responsible for reviewing a Finished Video before publishing or relying on it.

16. Limitation of liability

To the maximum extent permitted by law, 134 Main Street Heroes, LLC and its members, managers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or relating to the Service, regardless of the theory of liability, even if advised of the possibility. Our total liability for all claims relating to the Service is limited to the greater of (a) the amounts you paid us in the twelve months before the claim arose, or (b) one hundred dollars ($100). Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify and hold harmless 134 Main Street Heroes, LLC and its members, managers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising out of Your Content, your breach of these Terms (including the warranties in Section 8), or your violation of law or of any third party's rights.

18. Termination

You may close your account at any time. We may suspend or terminate your access if you materially breach these Terms, with notice where practicable. On termination, Sections 3 (ownership), 9 (deletion and wind-down), 10, and 14 through 21 survive, and the licenses in Sections 4 through 6 wind down as described in those sections and in Section 9. Amounts owed at termination remain due.

19. Changes to these Terms

We may update these Terms. For material changes we will give notice (for example, by email or in-product notice) before the changes take effect, and the "Last updated" date will change. Continued use of the Service after the effective date constitutes acceptance. For material changes to the license grants (Sections 4 through 6) or the AI section (Section 7), we will ask you to affirmatively accept the updated Terms through the Service before those changes apply to you or to your existing Content.

20. Governing law and disputes

These Terms are governed by the laws of the State of Maine, without regard to conflict-of-law rules. 20.1 Talk to us first. Before starting a formal proceeding, either of us may send the other a written description of the dispute (to us: [email protected]; to you: your account email), and both sides will try in good faith to resolve it within 60 days before filing. 20.2 Arbitration. Except as this Section 20 provides otherwise, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this Section. Hearings may be held by videoconference or, if an in-person hearing is required, in the county where you live. We will pay the arbitration fees the AAA’s consumer rules assign to us. Judgment on the award may be entered in any court with jurisdiction. 20.3 Small claims. Either of us may instead bring an individual claim in small claims court if it qualifies there. 20.4 No class actions. Disputes are resolved only on an individual basis. Neither you nor we may bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate more than one person’s claims. If this waiver is held unenforceable as to a particular claim, that claim, and only that claim, must proceed in court under Section 20.6. 20.5 Many similar filings. If 25 or more arbitration demands raising similar issues are filed against us by the same or coordinated counsel, the AAA’s mass-arbitration procedures apply; if those are unavailable, the demands will be resolved in batches of up to 25, with selected proceedings going first, and applicable limitation periods are tolled for demands awaiting their batch. 20.6 Courts and venue. Any dispute that is not subject to arbitration must be brought exclusively in the state or federal courts sitting in Maine, and you and we consent to their jurisdiction and venue. 20.7 Your right to opt out. You may reject the arbitration agreement in Sections 20.2 through 20.5, without affecting anything else in these Terms, by emailing [email protected] within 30 days of first accepting these Terms with your name, your account email, and a statement that you opt out of arbitration.

21. General

If any provision of these Terms is unenforceable, it will be limited or severed and the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, the Privacy Policy, and the consent notices presented in the Service are the entire agreement between you and us about the Service.

22. Contact

134 Main Street Heroes, LLC d/b/a Hero Network PO Box 337, Wayne, ME 04284 [email protected]